The situation
Northwind Analytics answers thousands of support tickets every month. The same questions come back every day, and the tickets that really matter get lost in the noise.
- The case: a support team of eight that answers by email and chat.
- Who it’s for: the product team, who choose what to fix next quarter.
- The numbers: 1,200 tickets from July to September, each with its channel and date.
- What is supplied: support-tickets-q3CSV and tagging-guidePDF.
The choice is yours
Read three months of anonymised tickets in support-tickets-q3CSV, group them into themes and decide which problem the team should fix first.
Make your case
One recommendation the product team could ship this quarter, with the evidence behind it.



















